The National Service Coordinator provides support to Fleet Management customers by fielding inbound calls and assisting with roadside assistance and setting up rentals, as well as relaying approval confirmation to repair facilities. This person will also conduct follow-ups with repair facilities, tow companies and Fleet drivers in a full-time work from home position.
As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. In this role you will handle all customer service needs and support for our European customers, take ownership of individual customer queries, and manage the order fulfilment process. You will also listen and respond to customer needs and concerns and resolve customer queries and update system accounts.
As Pharmacy Communications PM, you’ll be the nerve center connecting our company and our partner pharmacies, turning noise into signal and friction into speed. Responsibilities include triaging messages, drafting updates, maintaining visibility, hosting stand-ups, coordinating feedback, creating SOPs, training hires, building dashboards, and leading post-mortems.
As a Patient Enrollment Specialist, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. You will engage potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will also provide technical support, and schedule the patients for their sessions with our care team.
The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They identify client needs, craft solutions, and provide excellent customer service as the primary liaison for day-to-day operations and program support with a portfolio of clients. This role manages client tuition policies and partners with various teams to deliver top-notch support.
The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position.
This position involves working with current members requesting to cancel their policy, investigating, and problem-solving to retain them as members, engaging with customers, and navigating complex situations. In this role, you will build real-life connections and educate members on lifetime value of Trupanion. Schedule requires full time availability including full weekends, and the role is remote for candidates anywhere in the US except AL, CA, FL, GA, IL, NV & NY.
This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance, providing prompt and effective solutions and ensuring customer satisfaction. This shift will be during European business hours.
As an Agency Customer Success Representative at AWL you will contribute to the agency's operations and policy sales business, working closely with sales, agency operations, and clients to assist them in obtaining insurance coverage, ensure their satisfaction, and address their inquiries. You will also support the Agency Operations Manager with day-to-day management of the business.
You will work with our Operations team to build and operate our outstanding on-demand services and ensure the smooth daily operation of our services by providing telephone and email support. You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns by providing advice and support over the phone.